What size are the Framed Names and what do they include?
What kind of Frame will I be getting?
- Manufactured with American Made Eco friendly 1 1/2"-2" profile molding provides consistent quality.
- Packaged with real Glass, Corrugated Back, Saw Tooth Hanger up to 5 openings or Wire Kit for up to 11 openings making it ready to hang
- Designed with Perfect Spacing for your special word, name or collage of any sort.
- Real Custom Quality Framing made by real people for over 30 years . Note: All international shipments will be shipped with scratch resistant acrylic due to weight and guaranteed safe arrival.
Where do your Pictures come from?
- Our Photographs are taken by Ethan Reiss. They're Original, Pronounced, Uniform and some of the most descriptive Image you may see. They’re not only consistent in quality but size and color as well. We offer only real life photographs found in our surroundings. When blended with a balanced array of colors and materials you will see your creation come to life.
- For a classic look use black and white or a vintage soft feel try Sepia. See example below;
- Quality and Value our a key ingredient with offering you, not just better, but striving to offer you the best.
- Don't just spell it but describe it and bring it to life.
If I provide my own photographs can you use them in my art?
Photographic and digital images are subject to copyright law. In compliance with federal copyright law, Creative Letter Art or any of its affiliates will not reproduce a copyrighted photograph taken by a professional photographer without a signed release from that photographer or studio. The release must be signed by both you and the professional or studio who shot the photograph.
Will you send me a confirmation e-mail after I order?
- Yes. You will receive a confirmation email within minutes of ordering and tracking number upon shipping.
What if I have a problem ordering?
- Please e-mail us: firstname.lastname@example.org or call 800-610-4180
How long will it take to process my order?
- Each custom piece is handcrafted just for you. Our normal turnaround time to create your custom designed frame runs 1 - 3 days. It then takes 1-5 days for shipping anywhere in the world. We do offer RUSH shipping options during checkout for last minute deadlines. We also will strive to accommodate any special request, orders or needs. Please contact us at email@example.com or call 800-610-4180 if you are hesitant about receiving your keepsake on time. We will do our best to get your order to you.
How long will my order take to arrive?
- Once the order is shipped, allow 1-5 days for the carrier to deliver
Do you ship internationally?
- Oh-Yeah! The World just got smaller...
- We ship Worldwide within 3-5 Days
- Continental US shipping times vary between 1-5 days including Alaska, Hawaii & PR.
- Canada - Expedited shipping within 2-3 Days
- Everywhere else - Expedited Shipping within 3-5 Days
How do you ship your orders?
- We ship US Postal, UPS and DHL.
Is there a tracking number for my order?
- Yes, All orders have 100% tracking.
What if the Carrier damages it?
- Your shipment doesn’t arrive due to carrier damage - If we are notified by the shipping carrier your package is damaged we will replace it immediately no questions asked. If for any reason your order arrives damaged contact us via email firstname.lastname@example.org or call 800-610-4180.
What is your return policy?
- Custom Art - Creative Letter Art offers our customers an opportunity to design there very own one-of-a-kind personalized letter art creation. We stand behind the quality of our custom framing and unique one-of-a-kind themed photographs. If your not 100% satisfied with your creation we will replace it or offer a discount towrds another product.
- Pre-Made Framed Art - If there is nothing wrong with your artwork such as damage then you can return your purchase within 14 days. A refund will be issued for the cost of the item.
Can I pay with a check through the mail?
- Yes, please list your photo letters and frame choices and mail check to:Creative Letter Art P.O. Box 445 Rockaway, NJ 07866
What are you going to do with my personal information?
- We collect personal information from you when you provide it to us. For example, if you purchase a product from us, we collect your name, mailing address, telephone number and email address. If you sign up to receive our catalog, we will collect your email address.
- We are committed to protecting your privacy. Under no circumstances do we rent, trade or share your information with any other company. We use your personal information for internal purposes such as processing and keeping you informed of your order. You may, occasionally, receive information from us about new features, new services and special offers we think you’ll find valuable, if you sign up for our contact services like our catalog or other social sites.
What if I have a question you didn't answer?
- Please email us: email@example.com
- or call 1-800-610-4180